It is currently Mon Mar 16, 2020 10:33 am

All times are UTC - 7 hours



Post new topic Reply to topic  [ 83 posts ]  Go to page Previous  1, 2, 3, 4, 5, 6  Next
Go to page Previous  1, 2, 3, 4, 5, 6  Next
Author Message
Post subject: Re: John Cruz
Posted: Sat Mar 28, 2015 9:29 am
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
Thank you I just liked the look of this guitar, and I made a big decision (investment), and then unfortunately hyped myself up way too much for it, (in todays world). I just want it fixed right, and if not by John Cruz himself, then surely not just some guy, and maybe come back worse. We have all seen that before. Denny Rauen has a impeccable reputation in the Milwaukee/Chicago area and beyond. He has fretted and setup other guitars for me and friends, and done a professional job. I decided to just bite it, move on, but give Cruz a chance to make good on his name. Paul Levesque (at Fender) was having none of that. Cruz probably wasn't even told about this. Thanks again Blessings


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: John Cruz
Posted: Sat Mar 28, 2015 10:19 am
Offline
Professional Musician
Professional Musician
User avatar

Joined: Mon Jan 07, 2008 4:52 pm
Posts: 1129
Location: UK
Like all large manufacturers, Fender has set procedures for dealing with problems, whether warranty or otherwise, and I think that Paul Levesque at Customer Service was wanting you to do was get the guitar to an authorised Fender Repair Center for evaluation. An alternative would have been to take it, or send it, back to Mak'n Music and let them deal with it.
From there, depending on the problem, it might have been sent back to Fender for work. I don't know what they might have done under the circumstances, but a new neck may have been authorised. I have had that done in the past.
On the other hand, your Luthier friend may do a superb job on the frets, and if they are 6105 , which are tall, he may have enough fret to work with, and not leave them too low, but there is a risk. The other thing that may occur, and I'm not really sure about this as I'm not versed in the way of warranties, but because your Luthier is not Fender accredited, that may void Fender's warranty. I'm not entirely sure about that...but it may be worth checking out.

I still think that a call to Teddy at Make'n Music is in order.


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Mar 28, 2015 11:11 am
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
Thanks for the tips. Going the warranty route sounds like a few months without a guitar, and I have no idea who is working/butchering on it. I was foolishly expecting a $6400 guitar to be race ready from John Cruz. If I send it back all bets are off on workmanship, and it is no longer a John Cruz guitar. I guess with This I am a Loose, Loose, Looser. Live and learn, Buyer beware!!! They WON :cry:


Top
Profile
Post subject: Re: John Cruz
Posted: Fri Apr 03, 2015 11:17 am
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
Hi This is the reply I got from MAKEN music. Like all this happened in a new fender hardshell case between chicago and milwaukee. These same guys said there was nothing wrong with the guitar.

Hey Chris,

I know that it can be frustrating to pay a lot of money for a new guitar and then have it arrive in any condition other than absolutely perfect playing shape. Unfortunately with shipping sometimes things move around, but from what you are describing it sounds like two things are going on with your guitar- Both of which are extremely simple and easy to resolve. I will explain in detail below in case you want to try and tweak it yourself, otherwise I am happy to take care of it for you here or arrange to cover the expense from a local tech- I believe Cream City Music is very close to you in Brookfield.

Here is what is probably going on with your guitar –

1) One possibility (or one of a combination of two things going on) is that the saddles could be bunched together, but slightly off center towards the treble side. The simplest way to deal with that is just to slack the strings (you don’t even have to take them off), grab the saddles together as a bunch between your thumb and middle finger, and then just nudge them as a group back towards the center. Then retune the guitar as normal.

2) It’s possible the neck got knocked slightly out of alignment during shipping. It can be hard to see, but it would certainly put the high E string closer to the edge of the fingerboard than it should be- especially up high- and cause the slippage you are talking about. This is not a big deal and can usually be taken care of with a very simple adjustment (I call it a chiropractic adjustment) – Imagine if you were holding the guitar on a strap in playing position – To adjust you would push down on the top horn (towards the floor) while pulling the neck (holding in first position) the opposite direction at the same time. I don’t necessarily recommend doing that adjustment with the guitar on a strap. I usually just tip it up and brace it against my belly, then pull the neck towards me from the first position. It doesn’t require brute force or anything. Just a bit of a nudge. But you may hear a sound like the cracking of a knuckle.

The necks on these guitars do have very rounded fingerboard edges, but that really should not affect the ends of the frets. I am very sorry that you are anything but 100% satisfied with your experience. But you really do have an incredible guitar. The best of the best. Unfortunately it sounds like it just needs a bit of a tweak. Guitars are adjustable in many places for many reasons. But that often means they also can require a bit of adjustment to get dialed in. Once it’s adjusted to your specifications I think you will find it to be one of your absolute favorite instruments.

Best Regards,

Teddy Gordon


Top
Profile
Post subject: Re: John Cruz
Posted: Fri Apr 03, 2015 4:40 pm
Offline
Professional Musician
Professional Musician
User avatar

Joined: Tue Dec 07, 2010 2:39 pm
Posts: 1339
Hi there get the guitar evaluated by a reputable guitar dealer as Fender initially asked you to do.
Make no changes and get no one to make any unless it is just a setup.
If there is still a problem get the dealer to put it in writing and email Fender with your concerns. Assuming it was purchased new It will then be a valid warranty issue which they will have to address.
Some pics would be nice for us to see! :D


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 8:02 am
Offline
Hobbyist
Hobbyist
User avatar

Joined: Sat Feb 21, 2015 11:02 pm
Posts: 57
hiya reck,
the advice given already is pretty much right on....including the advice from MakenMusic, who have every reason to want you to be happy. You might want to also check out http://customcare.fender.com/ and see what its about. If your guitar does have to go back to the shop, last time I checked Masterbuilt guitars were tended to by the Masterbuilders themselves.
While you may be comfortable with your local tech, if they're not an authorized Fender service center, then anything they mess with voids the warranty.
Also, you appear to not believe that a guitar can shift within a case from one place to another.....while it probably shouldn't.....truth is that they do.....not to mention how that box has been treated by whatever carrier delivered it.
Just my humble opinion, but between Paul at Fender----the dealer- a Custom Care service Center and John himself, they would probably like to help you be happy with what you got....that's their bread and butter. Maybe give them a chance.
Hope it all works out for ya.
All the best,
FRR34

_________________
This Post Inspected by:
Image


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 8:28 am
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
Thanks for chiming in. I have already lost confidence in Fender and John Cruz guitars. would not over pay for either again. I thought I was getting something special. Too bad for me. I thought after paying $6400 I would be playing it and not writing on forums about it. maybe get it back in a few more weeks. What a disappointment.


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 11:08 am
Offline
Professional Musician
Professional Musician
User avatar

Joined: Mon Jan 07, 2008 4:52 pm
Posts: 1129
Location: UK
I think you should forget about writing to forums about it, because you don't want to take any of the advice that's been given, only carrying on a rant at John Cruz, Fender, Paul Levesque, and even Make'n Music!
Even if your "luthier" fixes the frets, voiding the warranty while he does so, you are never going to be happy with the guitar...that cost $6400!
Take it back to the dealer, and get a refund, buy something else...and move on!


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 1:38 pm
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
They want me to take the guitar to Joe Blow, so the John Cruz warranty is already void. Blessings


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 6:44 pm
Offline
Aspiring Musician
Aspiring Musician
User avatar

Joined: Mon Jul 16, 2007 8:11 pm
Posts: 558
Here's the bottom line, you can continue to beat the dead horse that this topic has become, or you can do what any sensible person who spent $6400.00 on this guitar would have done, the minute they opened the case and saw the issues, they would make a call to MM, tell them I am shipping it back for a full refund, then start shopping for something else, done... end of topic, any other course taken would be foolish and a waste of $$$ on something you will never be happy with.


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 6:58 pm
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
You are welcome to your opinion. This is more about buyer beware than anything else. John Cruz don't even setup or repair his own guitars, Buyer Beware!!!!


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 7:58 pm
Offline
Aspiring Musician
Aspiring Musician
User avatar

Joined: Mon Jul 16, 2007 8:11 pm
Posts: 558
Image And... it continues....


Top
Profile
Post subject: Re: John Cruz
Posted: Sat Apr 04, 2015 8:39 pm
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
If you don't want the truth, and just fairytales GROWUP


Top
Profile
Post subject: Re: John Cruz
Posted: Sun Apr 05, 2015 1:15 am
Offline
Rock Icon
Rock Icon
User avatar

Joined: Tue Jun 29, 2010 1:20 pm
Posts: 9640
Location: Indiana
And we still haven't seen this alleged guitar. For all we know, it could be a fake. :wink:

_________________
---> "The amp should be SWITCHED OFF AND UNPLUGGED before you do this!" <---

Por favor, disculpe mi español, no se llega a la práctica con mucha frecuencia.


Top
Profile
Post subject: Re: John Cruz
Posted: Sun Apr 05, 2015 3:54 am
Offline
Hobbyist
Hobbyist

Joined: Tue Jul 10, 2007 10:05 am
Posts: 45
I have only seen the guitar for 1 day myself it is being repaired. Headstock says custom shop John Cruz JC2631. With all the case and case candy. If a fake very impressive from Maken music in Chicago.


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 83 posts ]  Go to page Previous  1, 2, 3, 4, 5, 6  Next
Go to page Previous  1, 2, 3, 4, 5, 6  Next

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: