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Post subject: Duplicate Certficate of Authenticity?
Posted: Sat Dec 03, 2011 1:43 pm
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I recently purchased a used Custom Shop Classic from Guitar Center. It was missing the COA but I called Fender and confirmed that the Serial number was correct and it was. I was told I could then take it to an authorized Fender Repair facility, have the techs confirm that it had all of the correct components, they would contact Fender and Fender would issue a new Certificate. Now the repair tech says he needs the original receipt. I don't have access to the original receipt. Is he correct? How can I get a new COA?
Thanks,
Mark


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sat Dec 03, 2011 3:38 pm
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That's correct. You have to have the original receipt.

ME


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sat Dec 03, 2011 4:05 pm
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Thanks for the reply Mike
It seems to me it would be sufficient if Fender has the Serial number and description on file ( the customer service rep gave me all of the details and specs over the phone) if an official representative of Fender, namely your authorized tech, verifies that the guitar I have matches all of that criteria, why is the original receipt necessary? I'm not expecting Custom Care coverage, I just want Fender to acknowledge the authenticity of this guitar.
Thanks for your help,
Mark


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sat Dec 03, 2011 7:04 pm
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Because there are lots of people selling fakes, decals, cents, parts, etc., and forging the instruments. It protects the investment.

ME


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sat Dec 03, 2011 11:15 pm
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I don't mean to be argumentative, just trying to understand, but are you saying that once a Custom Shop guitar leaves its place of manufacture, after some time passes there is no none that could look at that guitar and tell if it was an authentic Custom Shop or one made with fake parts?


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sun Dec 04, 2011 8:05 am
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I think Mike has sufficiently addressed your question. What Mike describes is Fender's policy. Deal with it.

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Last edited by bluesky636 on Sun Dec 04, 2011 11:01 am, edited 1 time in total.

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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sun Dec 04, 2011 10:17 am
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Thanks for your input, but no one asked you.


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sun Dec 04, 2011 11:01 am
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I love it when people say they don't mean to argue but then go ahead and do it anyway. This is an open forum. I'll provide input whether you ask for it or not. :roll:

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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sun Dec 04, 2011 12:10 pm
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My question was just a follow-up question, asked in a polite and respectful manner. I am trying to understand how Fender would go about authenticating a guitar in the event that the COA or the original receipt is not available.
I love it when people who have nothing to add, chime in. I'm sure Mike doesn't need you to speak for him.


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sun Dec 04, 2011 2:11 pm
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Twins93 wrote:
My question was just a follow-up question, asked in a polite and respectful manner. I am trying to understand how Fender would go about authenticating a guitar in the event that the COA or the original receipt is not available.
I love it when people who have nothing to add, chime in. I'm sure Mike doesn't need you to speak for him.

Welcome to the Forum
All Members try to provide newbies with their knowledge; which usually is of a great help.
"I love it when people who have nothing to add, chime in"
Fair, maybe you have enough used of a much sought after ME time for an already well discussed theme which , if not to take too much of you esteemed time, you would have found in searching in the already discussed topics.

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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Sun Dec 04, 2011 6:00 pm
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Twins93 wrote:
My question was just a follow-up question, asked in a polite and respectful manner. I am trying to understand how Fender would go about authenticating a guitar in the event that the COA or the original receipt is not available.
I love it when people who have nothing to add, chime in. I'm sure Mike doesn't need you to speak for him.

Because people can make some really nice fakes these days. So no original sales receipt No COA replacement.

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Your pain is the breaking of the shell that encloses your understanding. It is the bitter potion by which the physician within you heals your sick self. Therefore, trust the physician and drink his remedy in silence and tranquility.-Khalil Gibran


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Mon Dec 05, 2011 8:12 pm
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The essence of Mike's response has been a matter of heated debates on these Forums, many times since its inception 5.5 years ago. The issues surrounding the ethics and morality of cannibalizing a guitar, selling its parts...particularly neck plates w/CS numbers on them, AND Certificates of Authenticity, can really get us going. On a personal note, when I traded up a Custom Shop guitar for my Gilmour Stratocaster, not only did I include a list of all the specs particular to that build, but the COA went with the guitar as well. If you are interested in another example of why this policy is so hard and fast, go to http://www.guitarmotel.com. You'll see a reflection of the collector's art as demonstrated by our esteemed colleague Alain and friends. Alain, who also responded to your inquiry. The policy protects the investments of people such as he. Also know that benefits provided throught the Custom Shop's Custom Care program are limited with respect to second owner instruments nor does the warranty follow the guitar in these cases. With respect to Guitar Center, we have had mixed reviews from members dealing with that organization, including yours truly. I would be more inclined to deal with a Fender Showcase Dealer when it came to either new or used Custom Shop guitars. From my own personal experience, there is quite a difference. Being a member of this Forum opens one up to a plethora of information and knowledge not readily available by other means. We invite you to continue to participate.

Doc :wink:

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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Mon Dec 05, 2011 8:30 pm
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Twins93 wrote:
My question was just a follow-up question, asked in a polite and respectful manner. I am trying to understand how Fender would go about authenticating a guitar in the event that the COA or the original receipt is not available.
I love it when people who have nothing to add, chime in. I'm sure Mike doesn't need you to speak for him.

With respect to this point it is possible to contact the Custom Shop or Fender Consumer Relations with such a question about a guitar and simply supply them with the serial number. These sources can usually supply very specific details about the guitar carrying that serial number. Doesn't mean that you have that guitar intact. As for the COA, we've already addressed that issue. Here's another personal case in point. I recently inqured about a guitar on eBay represented as a 50th Anniversary Eric Clapton Signature Stratocaster, and model whose history I am known in these parts to have some familiarity with. This guitar's body finish was natural...pictures...serial number and all. The inquiry revealed that the serial number matched an Eric Clapton Stratocaster whose finish was pewter and to boot, there has NEVER been a 50th Anniversary Edition of that model. As far as speaking for Mike, often times a Forum member will offer a reply sufficient that Mike finds it unnecessary to add anything. Such is the nature of what transpires herein.

Doc :wink:

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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Mon Dec 05, 2011 9:40 pm
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Thank you Doc for your thoughtful reply. My research into this matter, (yes I did some before coming to the forum) showed me that there was some controversy as to the policy, so I wanted to clarify Fender's policy as to authenticating a guitar, not to start an argument. I'm certain that everyone here is and will be very helpful in sharing their knowledge. However, I doubt that that spirit is typified by by a poster telling me that Mike has answered my question and I should "deal with it". Or does that represent the attitude of Fender and this forum?
Again, thanks for your reply and I am thoroughly enjoying my Custom Shop Classic, with or without the COA.


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Post subject: Re: Duplicate Certficate of Authenticity?
Posted: Tue Dec 06, 2011 3:41 am
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The mood around here is quite congenial on the whole. :wink:

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