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Post subject: master built strat has warped/un-even neck
Posted: Thu Mar 14, 2019 7:18 am
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hi all, anyone on here had any similar problems with a master built guitar?
i have taken the guitar to two luthiers who say the neck should never have left the factory. my problem is that if i want just a nice little relief on the bass side of the neck, its so un-even that i get belly out relief on the treble side! its clearly not as it should be. I went to the local shop to see what other custom shops were like and no custom shop, or american made or mexican made guitar they had displayed anything like the same problem! i looked at at least 10 guitars there.
i can't believe the quality control on an instrument this expensive and on what should be fenders absolute finest guitars!
its supposed to be a hand built "master built" crafted by the best in the business?!
anyone had similar problems?


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Post subject: Re: master built strat has warped/un-even neck
Posted: Mon Mar 18, 2019 7:08 am
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Bump!


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Post subject: Re: master built strat has warped/un-even neck
Posted: Mon Mar 18, 2019 11:58 am
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Simple: bring it back to your dealer

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Post subject: Re: master built strat has warped/un-even neck
Posted: Mon Mar 18, 2019 1:39 pm
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Well, its actually gone back through the distributer and been sent back to the custom shop, at first the UK fender people agreed that it wasnt right, and it should be sent back and then at the last minute they decided that it could be put right by a tweak of the truss rod.
I really didnt think that that was going to make enough of a difference, and so they reluctanly agreed to send it back to the custom shop saying “Dale Wilson will say the same as us and it will just take ages to come back to you” they offered a free fret dress as well, which was good of them but I really didnt think either would solve the problem properly. I just have to hope that Dale does the right thing and replaces the neck rather than trying to make good on a sub standard neck. When you look down the neck the problem is obvious... but you wouldnt think you have to check the nexk on a £6500 guitar would you?? Fingers crossed!


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Post subject: Re: master built strat has warped/un-even neck
Posted: Mon Mar 18, 2019 3:54 pm
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Does anyone know if it is possible to contact the custom shop directly on the forums?


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Post subject: Re: master built strat has warped/un-even neck
Posted: Mon Mar 18, 2019 6:40 pm
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Lawrenceray wrote:
Does anyone know if it is possible to contact the custom shop directly on the forums?

Not on the forum.
The forum is a Fender user's group support forum, not an actual problem resolution thing.
There are maybe one or two Fender employees who are actually paid to be on the forum, and they are IT people.
Any other Fender employees are here for the same reason we are.

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Post subject: Re: master built strat has warped/un-even neck
Posted: Tue Mar 19, 2019 3:45 pm
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Ok, thanks!


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Post subject: Re: master built strat has warped/un-even neck
Posted: Thu Mar 21, 2019 5:00 pm
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Lawrenceray wrote:
Well, its actually gone back through the distributer and been sent back to the custom shop


I hope you've packed a lunch......it'll be nine or ten months before they return your guitar.

Arjay

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Post subject: Re: master built strat has warped/un-even neck
Posted: Thu Mar 28, 2019 12:21 am
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Well a guitar thats supposed to be this “hand crafted quality” should be passed down generations.. so a few months wait is neither here or there in the long run..


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