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Post subject: Replacement neck under warranty on the new CS guitar
Posted: Tue Dec 18, 2018 5:16 am
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I bought a new CS stratocaster with faulty neck from an official Fender dealer. The dealer sent the neck back to Fender and at the moment I am waiting for a new neck from Fender. As I would receive new neck, the numbers on the guitar body and joint pocket will not match number on the new neck. Should I receive new Floor Shop Traveler or any additional paper work from Fender which proof that this guitar is genuine Fender CS and not a partcaster? Is there any document that will follow new neck with specs?
After 3 months, I am still waiting for a new neck. Should I get extended warranty for this period and some kind of compensation?
Many Thanks,
Nenad


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Fender Play Winter Sale 2020
Post subject: Re: Replacement neck under warranty on the new CS guitar
Posted: Mon Dec 24, 2018 9:32 pm
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Joined: Wed Mar 31, 2010 12:48 am
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Location: Tombstone Territory
You'll be fortunate if you receive the replacement neck six months from now.

:lol:
Arjay

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"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY


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Post subject: Re: Replacement neck under warranty on the new CS guitar
Posted: Mon Dec 31, 2018 12:01 pm
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There is more. I received guitar with replacement neck. ti is something that I would never expect that company like Fender can do it, or it could be the dealer.
The back of the neck heel was sanded so no one can see the number and the date. Fender decal on the neck was damaged. Neck is full of dings and dents (not from relic process). Guitar was journeyman relic and replacement neck is heavy relic. So all hardware on the body is shiny metal, but on a replacement neck tuners are aged. To be even worse, when they assembly new replacement neck they chip off the paint from the body in the neck pocket and damaged the pick guard during neck adjustment .
I think that all should know the name of that dealer, one of the biggest in Europe. It is www.maxguitarstore.com
I send emails to fendercee@fender.com and consumerrelations@fender.com, but they are quiet. No reply.
At least it would be polite from Fender that someone reply me here.
Wish you all a Happy New Year


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Post subject: Re: Replacement neck under warranty on the new CS guitar
Posted: Mon Dec 31, 2018 4:35 pm
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Joined: Wed Mar 31, 2010 12:48 am
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Location: Tombstone Territory
Not much more to be done at this point. They've already got your money so they have you by the balls.

I'm not surprised one bit.

Arjay

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"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY


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