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Post subject: Custom Shop Order - Part Number 9231008033
Posted: Wed Mar 08, 2017 11:47 am
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Joined: Wed Mar 08, 2017 11:26 am
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Dear Custom Shop Rep,

I ordered a custom shop order - fender nocaster double-bound surf green NOS from the Music Zoo. The Guitar was supposed to come by end of December and arrived to the Music Zoo's store the end of January/early February (1 month later) with checking in the lacquer finish in several areas around the neck. The Guitar was returned to the Custom Shop. I already waited 5 months on the guitar and was told a complete re-build and take would need to take place another 60 to 90 days to receive a replacement. I've purchased many custom shop guitars in the past - is there no way to expedite this and receive with a commitment of 45 days. My email is dfox21043@gmail.com


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Post subject: Re: Custom Shop Order - Part Number 9231008033
Posted: Thu Mar 09, 2017 3:12 am
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Joined: Wed Mar 31, 2010 12:48 am
Posts: 26415
Location: Tombstone Territory
I don't think anyone from the Custom Shop monitors this forum anymore so you're probably pissing in the wind here.

Arjay

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"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY


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Post subject: Re: Custom Shop Order - Part Number 9231008033
Posted: Tue Mar 28, 2017 12:42 pm
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Roadie
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Joined: Thu Nov 27, 2008 10:24 am
Posts: 237
Location: Staffordshire, UK
Retroverbial wrote:
I don't think anyone from the Custom Shop monitors this forum anymore so you're probably pissing in the wind here.

Arjay


Never been the same since Mike 'left' eh :|


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Post subject: Re: Custom Shop Order - Part Number 9231008033
Posted: Tue Mar 28, 2017 2:08 pm
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Joined: Fri Feb 24, 2017 9:12 am
Posts: 14
dfox2020 wrote:
Dear Custom Shop Rep,

I ordered a custom shop order - fender nocaster double-bound surf green NOS from the Music Zoo. The Guitar was supposed to come by end of December and arrived to the Music Zoo's store the end of January/early February (1 month later) with checking in the lacquer finish in several areas around the neck. The Guitar was returned to the Custom Shop. I already waited 5 months on the guitar and was told a complete re-build and take would need to take place another 60 to 90 days to receive a replacement. I've purchased many custom shop guitars in the past - is there no way to expedite this and receive with a commitment of 45 days. My email is dfox21043@gmail.com


Hello dfox2020,

This one is marked as "HOT" and will be processed as quickly as possible. However, we can't make guarantees on the exact amount of time as there are many variables involved and we want to make sure it's done right before it leaves. I'm going grab some more info for you and see if I can get you a more precise ETA. Thanks for your understanding!

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Official Fender Custom Shop
Corona, CA


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Post subject: Re: Custom Shop Order - Part Number 9231008033
Posted: Tue Mar 28, 2017 7:49 pm
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Joined: Tue Nov 27, 2012 6:56 am
Posts: 1677
Location: Coastal Bend, Tx.
Great 1st post, helping a customer :mrgreen:


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Post subject: Re: Custom Shop Order - Part Number 9231008033
Posted: Tue Mar 28, 2017 9:04 pm
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Joined: Tue Dec 07, 2010 2:39 pm
Posts: 1339
Welcome to the forum fender custom shop! :D


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Post subject: Re: Custom Shop Order - Part Number 9231008033
Posted: Wed Mar 29, 2017 8:06 am
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Hobbyist
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Joined: Fri Feb 24, 2017 9:12 am
Posts: 14
dfox2020 wrote:
Dear Custom Shop Rep,

I ordered a custom shop order - fender nocaster double-bound surf green NOS from the Music Zoo. The Guitar was supposed to come by end of December and arrived to the Music Zoo's store the end of January/early February (1 month later) with checking in the lacquer finish in several areas around the neck. The Guitar was returned to the Custom Shop. I already waited 5 months on the guitar and was told a complete re-build and take would need to take place another 60 to 90 days to receive a replacement. I've purchased many custom shop guitars in the past - is there no way to expedite this and receive with a commitment of 45 days. My email is dfox21043@gmail.com


Hi dfox2020,

Your guitar is in good hands in the shop. We are carefully working on it and if all goes smoothly we're looking at end of April for completion.

Thank you!

_________________
Official Fender Custom Shop
Corona, CA


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