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Post subject: Re: Quality control problems
Posted: Mon Jun 29, 2015 9:36 am
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Roadie
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Joined: Sat Apr 03, 2010 8:32 pm
Posts: 259
Location: Cleveland, OH
I guess I have been lucky with my experiences with new Fender tube amps. My DRRI was new out of the box picked up locally at Sam Ash. The guys took it out of the box and checked the amp out before I left the store. I have had no problems at all with this amp and it's about seven years old now. I bought a Blues Jr NOS from Sweetwater and had no problems at first. One tube went bad after a week of use, Sweetwater sent out a replacement tube and the amps has worked great ever since. You would think that a guitar store would inspect and tighten down any loose screws to make sure the amp is in perfect working order before it goes home with a customer. That's only good customer service. On the other hand, I would not purchase an amp from a store without playing it for a minimum of a half hour before paying for it. Lonegigger, you have a lot more patience than I ever will,
Kenny V


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Post subject: Re: Quality control problems
Posted: Mon Jun 29, 2015 1:05 pm
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Rock Star
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Joined: Sat Jul 03, 2010 2:18 pm
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Kenny V wrote:
I guess I have been lucky with my experiences with new Fender tube amps. My DRRI was new out of the box picked up locally at Sam Ash. The guys took it out of the box and checked the amp out before I left the store. I have had no problems at all with this amp and it's about seven years old now. I bought a Blues Jr NOS from Sweetwater and had no problems at first. One tube went bad after a week of use, Sweetwater sent out a replacement tube and the amps has worked great ever since. You would think that a guitar store would inspect and tighten down any loose screws to make sure the amp is in perfect working order before it goes home with a customer. That's only good customer service. On the other hand, I would not purchase an amp from a store without playing it for a minimum of a half hour before paying for it. Lonegigger, you have a lot more patience than I ever will,
Kenny V


That is one unique Sam Ash store. One that takes equipment out of the boxes and inspects units for obvious issues, prior to sale. I don't think auto dealerships do this sort of inspection, on a whole, anymore.

It's sad, but mortar-&-brick stores are going the way of dinosaurs. Sigh. There used to be this great one down the street from where I grew up. Pedrini's. All of the employees were musicians. The place to try out & buy used equipment. No more...


:cry:


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Post subject: Re: Quality control problems
Posted: Mon Jun 29, 2015 2:35 pm
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Roadie
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Joined: Sat Apr 03, 2010 8:32 pm
Posts: 259
Location: Cleveland, OH
I have to add that I have developed of good relationship with the managers and sales people at Sam Ash who have been working at the store for years. But I have watched how they deal with other customers and they treat each potential customer with respect and don't use high pressure sales tactics. I do not do business with sales people who use high pressure tactics and don't stand behind the products they sell. There are several sales people that I will only deal with at GC. One of the best kept secrets in Cleveland is Guitar Riot, a high end store that sells only quality guitars, amps, and pedals as well as quality repairs. They know their business. Choice is one advantage of living in a bigger city.
Kenny V


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Post subject: Re: Quality control problems
Posted: Sat Dec 08, 2018 9:17 am
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Hobbyist
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Joined: Sat Dec 08, 2018 8:41 am
Posts: 2
I have a Hotrod Deluxe III with the dogbone handle. Bought it in 2014.
I have gone through 2-3 handles they all break at the same place. This is a manufacture defect these handles were never designed to handle a 45lb amp. Fender should issue a recall and replace them with something stronger. The handle should last a lifetime.
https://www.dropbox.com/s/ig7xolqleorb9v3/Dogbone%20Failed.JPG?dl=0


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Post subject: Re: Quality control problems
Posted: Sat Dec 08, 2018 11:49 am
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Joined: Wed Mar 31, 2010 12:48 am
Posts: 26415
Location: Tombstone Territory
tkvoice wrote:
these handles were never designed to handle a 45lb amp.


Actually, Leo *thought* they could. The rubber dogbone was introduced at the start of the brownface era. That new amp line also included the piggy-back Showman amp, whose head tipped the scales at 46 lbs. The speaker enclosure weighed about fifty (sixty-five in the case of the 2 x 15 "Double Showman"). Following complaints from the field and dealers who routinely replaced broken handles under the terms of Fender's warranty, the dogbone was summarily abandoned in the spring of 1963.

Arjay

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"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY


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