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Post subject: Why would GC do this?
Posted: Wed Jul 09, 2014 6:48 pm
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Aspiring Musician
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I was just reading an owner's review of the '59 Fender Bassman LTD Vintage Reissue amp and was shocked that this would happen. The reviewer stated that when he ordered his amp,GC sent him one that was returned by a previous customer,...in other words GC shipped a returned unit(see the review titled "Returned It"). Apparently this happened two other times with GC and this one made a third time as the reviewer stated this was the third strike against GC and he will now go with Sweetwater. So,...tell me,...why would GC do this? You don't send a previously returned amp to another customer! I have not had ANY problems with the amps I have bought from Sweetwater,and after reading that review,I know to stay away from GC.

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My gear as of now;
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Champion 20 amp
'59 Bassman LTD Reissue


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Post subject: Re: Why would GC do this?
Posted: Wed Jul 09, 2014 7:57 pm
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Aspiring Musician
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Impossible for me to know what goes on in the minds at GC, but giving them the benefit of the doubt could a unit have been returned with the buyer saying they did not like it rather than adcmitting it was defective?

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Post subject: Re: Why would GC do this?
Posted: Wed Jul 09, 2014 9:02 pm
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Basing a decision on one lousy revue?

I've dealt with GC for years, they treat me right. Frankly, reviewers sometimes have issues themselves, and I don't pay a whole lot of attention to their "opinions", although I read several and consider them as a whole. One classic example, a bad review of the GT 6L6 GE, solely because the getter flash was on the side of the tube which the reviewer said was "totally unacceptable quality". Doofus! :lol:

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Post subject: Re: Why would GC do this?
Posted: Thu Jul 10, 2014 5:18 am
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Aspiring Musician
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Archtop Bill wrote:
Impossible for me to know what goes on in the minds at GC, but giving them the benefit of the doubt could a unit have been returned with the buyer saying they did not like it rather than adcmitting it was defective?

Never gave that a thought,...but yeah,...that would be a possibility. Must have been the way he worded his review that had me wondering why they would do that. Oh well,anyway!

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If it aint' broke,...don't fix it! I like to keep my amps and guitars factory original,...no mods necessary,...don't want them,...don't need them!

My gear as of now;
Standard Strat
Hot Rod Deluxe III amp
Champion 20 amp
'59 Bassman LTD Reissue


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Post subject: Re: Why would GC do this?
Posted: Thu Jul 10, 2014 5:25 am
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Aspiring Musician
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shimmilou wrote:
Basing a decision on one lousy revue?

I've dealt with GC for years, they treat me right. Frankly, reviewers sometimes have issues themselves, and I don't pay a whole lot of attention to their "opinions", although I read several and consider them as a whole. One classic example, a bad review of the GT 6L6 GE, solely because the getter flash was on the side of the tube which the reviewer said was "totally unacceptable quality". Doofus! :lol:


Maybe this one review,...but I have read on other sites where people have complained about GC having poor customer service as well. I have not seen any bad reviews about Sweetwater,...everything I have heard about them has been very positive and of course my own experience with them has always been good as well. Also,...quite odd that someone would give a GT 6L6GE tube a negative review only because the getter flash was on the side instead of the top. That would not have any bearing whatsoever on the tube's performance.

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If it aint' broke,...don't fix it! I like to keep my amps and guitars factory original,...no mods necessary,...don't want them,...don't need them!

My gear as of now;
Standard Strat
Hot Rod Deluxe III amp
Champion 20 amp
'59 Bassman LTD Reissue


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Profile
Post subject: Re: Why would GC do this?
Posted: Thu Jul 10, 2014 6:32 am
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Joined: Wed Apr 11, 2012 7:37 am
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I've had this problem with a LOT of Internet purchases, especially Amazon sellers who like to refurb' stuff and sell it as brand new stock.

I purchased a Boss effects pedal and it had obviously been opened and then repackaged. I requested an RMA and the seller sent me another pedal ... which had also been opened and repackaged at some point. :roll:

Had the same problem with computer components. I guess now Guitar Center is doing it too.

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Post subject: Re: Why would GC do this?
Posted: Thu Jul 10, 2014 7:38 am
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Aspiring Musician
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Companies all over do this, in the UK a big chain called B and Q regulary sell stuff previously opened, its happened to me quite a few times, the worst being a new toilet seat that had been opened and had bits missing, i hope it hadn't been used as well ! :shock:


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Post subject: Re: Why would GC do this?
Posted: Fri Jul 11, 2014 7:48 pm
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Guitar Center, like most retailers, has a 30-45 day return policy, no questions asked.
Just what in the blue blazes do you think they do with all that stuff?
They sure don't test everything, that would take up too much time off the sales floor.
They sure don't return non-defective gear to the manufacturer. Again, too labor intensive.
They re-sell it to you, dear consumer.
Every time you buy an item at Guitar Center, Sam Ash, etc., you better make sure it's sealed, never-ever opened product.
This is the price paid for no-questions-asked return policies. On-line as well as brick 'n' mortar.
Caveat Emptor.


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Post subject: Re: Why would GC do this?
Posted: Sat Jul 12, 2014 7:52 pm
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Aspiring Musician
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Joined: Fri Jun 20, 2014 2:07 pm
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GC online, and some others, offer "blemished" prouducts and "B stock" at times.
These are products that may have some cosmetic issues and/or are customer returns.
Often there aren't any cosmetic blemishes, but the box has been opened and the product was a return. Prices tend to be about 12% lower than the cost of a new unopened item.

Now that's how it 'should' be done, but from what people have reported almost all online retailers send out products that were returned then sealed back up.
It's usually easy to see if the box has been resealed.

A few months ago I ordered a new Ibanez AS153 semi-hollow.
I requested that it be shipped to the store so I can open it there.
First one had some cosmetic issues, from the factory, even though it came in a new factory sealed box. So they reordered another one.
Second one came in and the box was clearly resealed and the guitar also had cosmetic flaws..
They ordered another one and requested that a "factory sealed" guitar be sent.
Third one was also resealed with flaws.
I gave up, because all 3 guitars had cosmetic flaws. That's probably why there were returned in the first place, just like I did with the first one.
If any of them actually looked perfect, then I would have kept happily kept one.

Personally I don't have problem with a guitar, amp, or other product that's in perfect new condition even if the box was resealed.
But the product should be in perfect, new condition.
Otherwise it should be sold as a blemished item. If the item is new in a sealed box and it's got cosmetic issues, then the manufacturer should only sell it as "B stock".
That's me, but I do understand that other people want and expect an unsealed product especially when they are paying new, full, prices.


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