It is currently Mon Mar 16, 2020 2:54 pm

All times are UTC - 7 hours



Post new topic Reply to topic  [ 11 posts ] 
Author Message
Post subject: Problem with two NEW '65 Twins
Posted: Thu Mar 20, 2008 9:15 pm
Offline
Hobbyist
Hobbyist

Joined: Tue Jan 08, 2008 6:03 pm
Posts: 10
I recently bought a new '65 Twin Reverb Reissue and whgen I got it home it had some problems,crackling,etc.
I took it back to the dealer and they said it was the tubes,replaced them but the problem still exosted.
They took it back and ordered me a brqand new one straight from Fender.
So...
I get the new one home and the first day I play it...today.....it has problems as well. :(
It sounded fine at lower volume but then when I turned it up to "5" the problem started....
It started clackiling very loud and when I looked at the rear, one of the 6L6s is glowing red hot!
I know it can be repaired under warranty (hopefully) but at this point I have no faith in these amps at all.
This is the first time I've ever had any problems with Fender gear.
I want to trade it back in and get something else but of course the music store won't let me do that, so basically I'm stuck with an amp I'll have to have repaired and then sell to someone hoping it doesn't have another problem with them.
*sigh*
Does anyone know if there is any recourse I have by going straight through Fender to exchange this for something else?
I don't know how to even contact them.
thanks


Top
Profile
Fender Play Winter Sale 2020
Post subject:
Posted: Fri Mar 21, 2008 6:07 am
Offline
Rock Star
Rock Star
User avatar

Joined: Tue Aug 07, 2007 2:19 pm
Posts: 8827
A brand new amp shouldn't need to be repaired, and the tubes shouldn't be red plating.


Top
Profile
Post subject:
Posted: Fri Mar 21, 2008 9:11 am
Offline
Hobbyist
Hobbyist

Joined: Tue Jan 08, 2008 6:03 pm
Posts: 10
63supro wrote:
A brand new amp shouldn't need to be repaired, and the tubes shouldn't be red plating.


I agree and yet, here I have got two in a row that are broken...


Top
Profile
Post subject:
Posted: Fri Mar 21, 2008 1:05 pm
Offline
Hobbyist
Hobbyist

Joined: Tue Jan 08, 2008 6:03 pm
Posts: 10
Well, I was able to return it and exchance for a CVR but I gotta' tell you I'm not too happy with Fender's QC at the moment.
I wish they'd spend a little more time testing these things at the factory.
I'm reasonably confident that if they'd actually turned this one up to five and polayed it with a guitar plugged in, it would have failed right away and never left the shop.
I know things can go wrong but TWO new Twins in a row? C'mon!
These are supposed to be professional amps.


Top
Profile
Post subject: Re: Problem with two NEW '65 Twins
Posted: Tue Mar 25, 2008 6:10 am
Offline
Amateur
Amateur

Joined: Wed Nov 28, 2007 12:51 pm
Posts: 185
blowtorch wrote:
I recently bought a new '65 Twin Reverb Reissue and whgen I got it home it had some problems,crackling,etc.
I took it back to the dealer and they said it was the tubes,replaced them but the problem still exosted.
They took it back and ordered me a brqand new one straight from Fender.
So...
I get the new one home and the first day I play it...today.....it has problems as well. :(
It sounded fine at lower volume but then when I turned it up to "5" the problem started....
It started clackiling very loud and when I looked at the rear, one of the 6L6s is glowing red hot!
I know it can be repaired under warranty (hopefully) but at this point I have no faith in these amps at all.
This is the first time I've ever had any problems with Fender gear.
I want to trade it back in and get something else but of course the music store won't let me do that, so basically I'm stuck with an amp I'll have to have repaired and then sell to someone hoping it doesn't have another problem with them.
*sigh*
Does anyone know if there is any recourse I have by going straight through Fender to exchange this for something else?
I don't know how to even contact them.
thanks


I would just get another Twin if I was you. Odd that you got 2 lemons but I would get another one.


Top
Profile
Post subject:
Posted: Tue Mar 25, 2008 6:51 am
Offline
Rock Star
Rock Star
User avatar

Joined: Tue Aug 07, 2007 2:19 pm
Posts: 8827
I wonder if they had a bad run of tubes etc. I too am a little disenchanted with the new amps and QC. I had a 76 SF Twin I bought new and had it over 30 years with never a problem except the usual tube change. I gigged with it 2-4 times a week. I sold it to get a Hot Rod Deluxe because I no longer needed the weight or power of the Twin and figured 40 watts was a good trade off. I've had quite a few issues with the HRDlx in the short time I've had it. I also have a 3 month old GDec that's giving me problems too. I have a 75 Champ that is incredible that has also never seen a tech and sounds great. It's my main practice amp and is used almost daily. Theres something about the reliability of a hand wired amp that can't be beat.


Top
Profile
Post subject: Problem with two NEW '65 Twins
Posted: Tue Mar 25, 2008 7:35 am
Offline
Professional Musician
Professional Musician
User avatar

Joined: Fri Nov 09, 2007 7:46 am
Posts: 1019
Location: State of Confusion
I too am very disenchanted with Fender regarding their QC of what I assume to be 'purchased' tubes. I've purchased two new Fender tube amps in the last four years and both had defective tubes at the onset!

Have also had one other minor problem with the supplied footswitch which was corrected under warranty, but stock tubes seem to be a major issue from my experience and all that I've read from others' reports.

_________________
The quintessential sound of 60/70's R&R:
Fender Tube Amps
Gibson Guitars


Top
Profile
Post subject:
Posted: Tue Mar 25, 2008 8:52 am
Offline
Fender Staff
User avatar

Joined: Mon Jul 09, 2007 9:59 am
Posts: 89
I feel your pain, believe me. Those little glass bottles sound great, and we love them, so we need them to work.

Unfortunately, there are three places left in the world where we can buy new tubes. We buy from all of them. Quality can vary so we are also in the process of improving our tube testing procedure at the factory.

Finally, if you ever have a problem with a Fender product, you have several avenues of contact.

Service Center locator:
http://www.fender.com/support/service_centers/

Telephone: (480) 596-7195
Fax: (480) 367-5262
E-mail: consumerrelations@fender.com

Thanks for your support...enjoy your amp!

Shane


Top
Profile
Post subject:
Posted: Wed Mar 26, 2008 10:05 am
Offline
Hobbyist
Hobbyist

Joined: Sat Feb 23, 2008 1:16 pm
Posts: 78
i really dont think we can blame fender for the QC as much as we can Modern Production.... my defense is that with mass production being the way it is, shipping methods being the way they are these days and the fact that we have pretty much cut out the profit portion that used t pay people to be more careful has gone to hell becuase we all want things lower and lower cost. i know that modern production methods make every product a lower and lower cost to produce but also the cost of production over the cost to the customer is way below where it used to be..


in the 50s a strat was what about 500 bucks? a new usa strat with s-1 switching system is about 1000.. a new good car was a few thousand... coffee was 10cents at a restaurant... now a good car is 20k. coffee at a restaraunt is 1.30-2.00....


even a new mexi strat high end model is about 600.. and im sure is honestly made a lot better than the 50s strat was comparitively.. but there are gonna be a lot more "lemons".... you cant test everything... and honestly-- its more the stores fault for not testing the amp than it is fenders... IMO. id like to see what companies pay fender/gibson/marshall for each product and where the "middle man" charges are (shipping, care, vender relocation) and compare it to the way it was back in the day...


MSRP is what we would probably be paying for all our products if things were done the same way they were in "the good ole days"


Top
Profile
Post subject: Problem with two NEW '65 Twins
Posted: Wed Mar 26, 2008 11:40 am
Offline
Professional Musician
Professional Musician
User avatar

Joined: Fri Nov 09, 2007 7:46 am
Posts: 1019
Location: State of Confusion
evol04gt,

I have to disagree with you 100%, having spent an entire career as a manufacturing engineer. You have stated that the producer cannot afford to make a quality product, when in fact, if total costs are considered (including all the costs to make it "Right" as well as lost sales) a producer cannot afford to not make it right the first time. This is a proven fact.

With Fender's volume of purchasing power, they should have the leverage to pressure these tube suppliers to ship quality product, by either improving their process (much preferred) or by properly testing so as to not ship defective/inferior products.

There are no valid excuses for the high rate of Fender's (they have taken on the responsibility for their supplier) tube failures! There may be reasons and I hope that Shane's comment about taking action to correct this problem are the beginning of the solution.

And BTW, electronics are one of the few products whose costs have actually decreased over the years (not including the very old technology of the tube). Without getting into the very emotional issue of "tubes vs solid state" which has been discussed many times in this forum with a lot of subjectivity and some valid arguments for both, the new hybrid amps may just prove to be the long term solution. They're getting better with every new issue, and have fewer tubes to cause us problems.

_________________
The quintessential sound of 60/70's R&R:
Fender Tube Amps
Gibson Guitars


Top
Profile
Post subject:
Posted: Wed Mar 26, 2008 2:18 pm
Offline
Hobbyist
Hobbyist

Joined: Sat Feb 23, 2008 1:16 pm
Posts: 78
i didnt say they couldnt afford to make a quality product. i was pointing out the flaws of massproduction of high quantity and our increasing need for the more for less mentality. and mass production making it so companies can make a product cost less to the consumer and in the "good ole days" certain products were looked over more thoroughly because there was a higher probability for error (since production wasnt quite as um...standardized?) i think my intent either wasnt read correctly, or wasnt written correcty and i apologize.

if i were to add up what i have in guitar amps, i could have one hand wired TRUE class A amp for house use and a true class A stack for band use. and maybe never want a nother amp as long as i live.......... BUUUUUUUUUT there would be no middle ground or enty ground.

products will fail... production demands (or expectations) do not account for a real "test" of any product unless its an all handmade product (boutique style) some responsibility falls on the store that sold it too....


i know the cost of electronics has decreased a lot over the years-- i was trying to get the point accross of what we are getting for our dollars and were more of those dollars are going.


i am not arguing with ANYTHING any one is saying, just giving my opinions and basis for those opinions.. i think what i was saying may have been misunderstood.

also, with all of the smaller "modeling" amps out there, a company is more likely to slap a "twin" label on a similar product to hope it will sell or have the demand of the originals.. fender is a company.. companies are there to make money. you and i could have the same dvd player-- yours could last for 10 years and mine could last 10 weeks... its all odds and luck of thr draw....


in the end, i would still be mad if it were in the original posters shoes.

i


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 11 posts ] 

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: