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Post subject: BJ III Valve Blown, 1 Week Old
Posted: Sun Oct 02, 2011 3:42 pm
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My BJ has just blown a valve, one of the EL84's, this one was acting up by glowing really bright, I had it on today and it started buzzing quite bad and glowing, unplugged guitar and turned it down and it took about 20mins to stop glowing, then the other one started glowing and it buzzed again, after that it was fine, played for an hour.

Put it on tonight and it was a very loud sound coming from it, put it off immediately, didn't sound good, tried after 5 mins and same again, turned it round and the valve was sparking, put it off again, have to take it back to shop..bummer!

Would it be worth my while putting JJ's in it and paying the extra for them (£20 on ebay), would this void the warranty by just putting in different valves and would these go the same way until i got the bais turned down?

Thanks
Indy


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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Sun Oct 02, 2011 4:07 pm
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If it's only a week old take it back and use the warranty. If Both the tubes have redplated then it is likely a problem with the biasing circuitry (which is not adjustable from the factory). Don't keep trying to use the amp, just turn it off and take it back, it's one week old, under warranty and you should not have to figure this out.

Snowy


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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Sun Oct 02, 2011 4:14 pm
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I agree. Take it back and just get a new one. This could be a sign of things to come with your amp. Just get a new one. Sounds like your tubes may be red plating and like Snowy said it's likely a problem with the biasing circuitry.

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Sun Oct 02, 2011 4:24 pm
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63supro wrote:
I agree. Take it back and just get a new one. This could be a sign of things to come with your amp. Just get a new one. Sounds like your tubes may be red plating and like Snowy said it's likely a problem with the biasing circuitry.


+2

Arjay

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 5:27 am
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Thanks guys, took it back this morning, fender are picking it up from shop today and going to have a look at it tomorrow!

They advised just getting that one fixed, rather than getting a new one and maybe having similar problems...so much for the great fender products!!

Hopefully everything will be sorted when I get it back.


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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 11:49 am
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I would seriously demand a new one. If the second one has a problem, buy an Egnater!! :mrgreen:

You paid for a brand new amp, not a repaired one. You barely got ten notes out of it!

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 12:02 pm
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This idea that your warranty means nothing, and that you have to have your defective amp repaired, is just a try on. Legally, there is no leg to stand on. In the UK at least - but I assume it's the same in the US/Canada - you have statutory rights if a purchase is not fit for purpose. So insist on them.

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 3:43 pm
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Of course the store will want you to get it fixed. That way it's out of their hands. I'd get my money back and go elsewhere. The places I deal with would gladly replace it and ship it back to Fender. It's defective. Period.

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 4:36 pm
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indianabones wrote:
My BJ has just blown a valve, one of the EL84's, this one was acting up by glowing really bright, I had it on today and it started buzzing quite bad and glowing, unplugged guitar and turned it down and it took about 20mins to stop glowing, then the other one started glowing and it buzzed again, after that it was fine, played for an hour.

Put it on tonight and it was a very loud sound coming from it, put it off immediately, didn't sound good, tried after 5 mins and same again, turned it round and the valve was sparking, put it off again, have to take it back to shop..bummer!

Would it be worth my while putting JJ's in it and paying the extra for them (£20 on ebay), would this void the warranty by just putting in different valves and would these go the same way until i got the bais turned down?

Thanks
Indy



I had the exact same problem with mine!!!!!!!!!!!!! I've had mine for about 4.5 months, and one of my output tubes is doing the same exact thing, so I ordered a new set tonight (You will want to take yours in and get the tubes replaced, because if you've only had it a week, the tubes are still covered for 90 days). Let me know how yours turns out, cause I'm slightly worried about mine...... As for the adjustable bias, I wouldn't try it right away since the amp is covered for 5 years, since it will void the warranty. (I wanted to do it to)

Heres my thread:

viewtopic.php?f=13&t=62117

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 4:42 pm
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All this fuss over what is likely just a bad tube? Tubes that are installed in an amp when shipped take a pounding (anyone familiar with UPS and Fed X? :wink: ), and sometimes fail. I predict that a new set of tubes will take care of the problem, and will soon be forgotten as you enjoy the sweet BJr sound. 8)

Owners of other new amp brands have no problem recommending replacing some of the stock tubes right out of the box. But a BJr :shock: OMG, the amp must be bad! :roll:

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 6:35 pm
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shimmilou wrote:
All this fuss over what is likely just a bad tube? Tubes that are installed in an amp when shipped take a pounding (anyone familiar with UPS and Fed X? :wink: ), and sometimes fail. I predict that a new set of tubes will take care of the problem, and will soon be forgotten as you enjoy the sweet BJr sound. 8)

Owners of other new amp brands have no problem recommending replacing some of the stock tubes right out of the box. But a BJr :shock: OMG, the amp must be bad! :roll:


OK, for reference I own two Blues Juniors and yes, I like them, so I'm not BJ bashing.

I don't think there is any fuss here, the OP has returned the amp as per his warranty entitlement and if it's just the tubes I'm sure they will be replaced under warranty and he will be duly informed, case closed.

The OP has described that after a week of usage, BOTH tubes have possibly red-plated, so that opens up the possibility that there is something equally affecting both tubes, ie a failure in the bias circuitry rather than just being unlucky to get two bad tubes that started to fail at the same time in the first week, or maybe two loose socket that need re-tensioning.

I think he's done the right thing in returning it, it's not his job to figure why his tubes are now creating sparks, the fact is, they shouldn't be, let's hope Fender now does the right thing by the customer, the ball is now in their court.


Snowy


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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Mon Oct 03, 2011 11:22 pm
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No457 Snowy wrote:
I think he's done the right thing in returning it, it's not his job to figure why his tubes are now creating sparks, the fact is, they shouldn't be, let's hope Fender now does the right thing by the customer, the ball is now in their court.


+1

The product is defective -- I would insist on a new replacement.

Arjay

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Tue Oct 04, 2011 1:20 am
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Probably too late now, but Adey is right: in the UK you're legally entitled to return/exchange/get a refund on a product that is not fit for purpose.


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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Tue Oct 04, 2011 6:24 am
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Anyone bother to read the warranty terms? You can demand and insist to your hearts content, but Fender has the option to repair or replace, their choice. "Defective products that qualify for coverage under this warranty will be repaired or replaced, (at Fender's discretion) with a like or comparable product, without charge." :idea:

Maybe also research the term "not fit for purpose", it doesn't mean a product that has a warranty issue. Did Fender promise an amp, then deliver a toaster, or did they sell the product with a known defect? No, and no.

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Post subject: Re: BJ III Valve Blown, 1 Week Old
Posted: Tue Oct 04, 2011 6:49 am
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With respect, shimmilou, the Sale of Goods Act is what I was referring to. It's not down to any Fender guarantee, the issue is with the shop that sold the defective product.

"...In short, the Sale of Goods Act 1979 combined with the Unfair Contract Terms Act 1977 gives consumers the right to return goods for a full refund if those goods are faulty. This right cannot be taken away by purported terms in any sales contract, but they will disappear if the buyer delays too long before returning the product, or alters it in a substantial fashion. It is therefore best all round if faulty goods are returned promptly."

http://www.uklawreview.com/law/uklaw/yo ... goods-act/

In the OP's case there might have been a quibble about the time it took before he knew the amp was faulty. Anyway, in my opinion he could have justifiably asked for his mooney back (or a replacement) and it wouldn't have had anythng to do with Fender's guarantee if it was clear the product was faulty when he got it home.


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