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Post subject: DOA reverb on a new RED limited edition Blues Jnr
Posted: Fri Dec 31, 2010 6:51 pm
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I cant believe this made it past the QA of the reverb tank maker and Fender mexico final inspection..

$529 for a limited edition
143 to have it shipped to my house.

Whos minding the shop these days guys....

Disapointed in Fender ...you bet.


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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Fri Dec 31, 2010 7:19 pm
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Hello atkinsg, welcome to the forum. Well I don't know about Fender, but in the auto industry, the car makers have quality control also, but they effectively check only a small percentage of the total number of units produced. It is still a pain, but as a new gear, it is surely fully waranteed by the maker of the unit. These things happen and I wish that you can come up with a fully operational amp in no time. I have the stock tolex one and they are great amps. Good luck. :)
Claude. 8)


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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Fri Dec 31, 2010 7:47 pm
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I fixed the tank wiring myself as I am a tech by trade.

Two wires not even bared and connected and two that were bared , but not connected.
Two QA checks missed.

People should not have to take what they buy apart in the first hour of ownership to fix it.

This is very obvious someone is not doing their job.
Someone at Fender needs to look into these serious QA issues.

Oh btw the amp sounds great without the reverb working and sounds great now with it working. :-)


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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Fri Dec 31, 2010 8:40 pm
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Don't know if you saw this thread, but here it is anyway, a great work by fellow member Cu-Jarrett.

viewtopic.php?t=13979

All these amps came on the market after I bought mine but I don't care, I love it.
Claude. 8)


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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 10:26 am
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This situation is reminescent of my experiences with a new Chevrolet I bought in 1980.

It was the last domestically-branded motor vehicle I ever bought.

:roll:

Arjay

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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 11:12 am
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My Chebby out of Bowling Green has no quality issues (knock on wood!) :D


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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 11:28 am
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Toyota has a new way to spot the cars with the accelerator problem. They arrive faster than the normal ones at the dealership. :lol: :lol: :lol:
Claude. 8)


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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 3:24 pm
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As I working also in automotive industry, I can say that the electronic products we made and designed are 100% tested before mounted in a car. I think there is a lack of testing in FMI.

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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 4:08 pm
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I would have to agree.

I don’t want to keep harping on this as I do love the amp now that its fixed (by me) but... I spend close to $200 (ups shipping +) more over the std blues junior to get this Limited edition amp.

If you notice the (Korean) reverb tank was stamped with an inspection stamp.

This was a limited edition (low numbers amp by mass marketing standards).
I would have expected a bit more attention to details based on the criteria set by Fender. even at the $529 price.

The std blues junior production tube amp at typical retail $499 someone should do a 2 min tested before its packaged and shipped.

The limited amount of stores getting these amps bring attention to the limited numbers as a selling point.

Someone from Fender needs to respond to this thread and look into their issue in this Mexico factory.


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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 4:39 pm
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Being in an industry were customer srervice is life and death for us, i can bet you someone from fender will address this issue and somebody well be feeling the pain.

I can only hope fender will be kind enough to contact you personally and at least apologize.

Too many other offerings out there for them not to !

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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 4:47 pm
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blues bondsman wrote:
I can only hope fender will be kind enough to contact you personally and at least apologize.


Anybody holding their breath?

It's issues just such as these that ensure I never buy a new amp again.

:roll:

Arjay

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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Sat Jan 01, 2011 5:24 pm
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Retroverbial wrote:
blues bondsman wrote:
I can only hope fender will be kind enough to contact you personally and at least apologize.


Anybody holding their breath?

It's issues just such as these that ensure I never buy a new amp again.

:roll:

Arjay


+1 Not a new Fender amp anyway. :wink: My HRDlx was the "Beano" cure for that GAS.

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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Mon Jan 10, 2011 11:54 am
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The reverb tanks in Blues Juniors are notorious for failure. Normally it's the transducer pick up wire, but looks like yours never even had a chance to fail - having failed to make it out of the starting blocks.

This must be a matter of trading economics. How many have to fail and be a further cost to Fender, before they are in debit on this amp? It obviously makes perfect economic sense to have some amps fail, rather than to spend more on a quality part in the first place. No doubt the Fender bean counters know the answer to this.

I have a suspicion that valve amp users are a hardy bunch and are more likely to fix a duff component rather than going to the extreme hastle of sending broken amps back. No doubt that's also factored into the bean counters cost benefit machinations.

I'm sure the big F aren't unique in this. It's probably very common practise through out the 'mass produced' side of the industry. My musical collaborator has had his Marshall JVM repaired twice, despite feather light handling and use. One of my Yamaha guitars went back 3 times before I modded a solution to it's problem. I have 2 broken Korg synths on top of my wardrobe that just tripped over the warranty expiry finish line before failing (yet) again..

Whats really short sighted of these-and other-companies is the damage to the brand name. I wonder if they factor that into their equations?

Result in this case: Wise and experienced valve amp owners nod their heads at one more failed Fender Blues Junior, muttering "it's from the Hot Rod series, what do you expect?" When the truth is that it's actually a fine sounding machine at a geat price. Or it could be.

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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Mon Jan 10, 2011 12:51 pm
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adey wrote:
This must be a matter of trading economics. How many have to fail and be a further cost to Fender, before they are in debit on this amp? It obviously makes perfect economic sense to have some amps fail, rather than to spend more on a quality part in the first place. No doubt the Fender bean counters know the answer to this.


FMIC guards that data as closely as Coke does with its original formula, McDonalds with its Big Mac "special sauce" recipe, or the Vatican with the Third Secret Of Fatima.

:mrgreen:

Arjay

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Post subject: Re: DOA reverb on a new RED limited edition Blues Jnr
Posted: Mon Jan 10, 2011 1:20 pm
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Maybe the bean counters have crunched the numbers and come up with their most brilliant plan yet:

"Let's just stop wasting time and money soldering all the connections and hope the new owners solder em up because chances are they will, since it'll just be a real PIA for them to send the whole amp back to us. If the odd few do send the amp back, sure, we'll fix it! Actually, if we do that we can also stop wasting time on the Quality Check procedures for that part, since we already know it ain't working!! Let's just try it on the Reverb units first and see how the numbers come back!!"
(High-Fives all 'round the table as the meeting closes).


As you can see my imagination is running wild. :wink:


Snowy


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