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Post subject: spot of bother with my fender dealer!
Posted: Mon Aug 10, 2009 11:26 am
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Roadie
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Joined: Mon Nov 03, 2008 5:21 pm
Posts: 298
Location: uk
im in a real pickle with my guitar shop,
they are a main fender dealer!

i brought a hot rod deluxe brand new 3 weeks ago.

its broke obviously!

anyway took it back to shop, they agreed to swap it for bj tweed! cool. she said she would order it first thing in the morning and that they were very sorry
i asked if they would ring me to let me know they were able to get one and it was ordered ok! basically they never rang, i chased them up and chased them up, excuse after excuse they kept saying they will order and ring me. blah blah.

anyway it came to a bit of a head 2 days ago, when he said he just didnt have time all day to do it! i said i felt i was being treated like shxt! and that i felt i should be priority! he was so arrogant he couldnt even take a complaint on the chin, and said that i was bullying him! :x made me so angry,

so i said, id had enough and will come and get a full refund, and he said he hasnt got the money to give me and he wont do refund untill amp fixed! then like a worm he said " or i will get you your amp you want" so he said first thing monday morning he will do it.
so i said so ill excpect a call monday then! ok.

they never bloody rang, even after the heated chat! so i rang them today and he still hadnt bloody done it! i cannot belive it!
heres some excuses ive been getting,

"evreyones on holiday at fender"

"my reps on holiday from fender"

"fender dont work fridays"

"no one works past 11 at fender"

"i cant order it without my rep as i would have to sell it at rrp"

"fender are assholes to deal with"

"ive been with customers all day"
blah blah blah

so i will await there call tomorrow, cause apparently the reps "defenatly back tomorrow" :lol: its laughable really

think i might email fender. i just dont know what to do about it now! im really stressed about it, all i want is them to order my replacement amp, and they just wont do it!

anyone got any advice on this! im really ancious untill iget my amp or money back!

sorry for going on,

thanks

louis


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Posted: Tue Aug 11, 2009 9:02 am
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Hobbyist
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Joined: Thu Jul 31, 2008 7:39 pm
Posts: 62
I would call Fender about it. If your dealer is being like this, tell your friends about it. Boycott the dealership.


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