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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Thu Oct 20, 2016 11:36 pm
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Perhaps it's time to take a look at the vintage-amp market.

There's a reason that they're still around.

Arjay

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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Fri Oct 21, 2016 6:37 am
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OK, here's the thing. I've been trying to be nice, but that's not helping anyone. I keep saying how great the 5 year warranty is and don't do anything to mess that up. Here in the fly-over state of Oklahoma, there is no one that is qualified for warranty work on Fender Amps. I thought I found someone in Tulsa only to find out they have terrible reviews and good luck getting your amp back in a year. So much for the 5 year warranty. For now, I am holding my breath that my great sounding TRRI will hold together. Three years left on warranty and so what? The amp has never left my house. I can't imagine if I would actually have to move and work the dang thing.

Now Fender and Sweetwater have you running around trying to fix 2 brand new amp(s)??? This is worse than the twilight zone. Get your money back and buy a clone. Oh, I just tried to sign-in to Fender's website and I no longer exist and my registered products are not there.


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Fri Oct 21, 2016 6:49 am
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LawFlow wrote:
OK, here's the thing. I've been trying to be nice, but that's not helping anyone...Get your money back and buy a clone.


+1

...Or a well-preserved vintage specimen.

Sorry to hear about your log-in problems, LawFlow.

Looks like Fender's elves have been "fixing" the website again.

:P

Arjay

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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Fri Oct 21, 2016 3:46 pm
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I wanted to give Sweetwater and Fender a chance to right this, but it doesn't seem like it's going to work out.

Sweetwater still wants me to further troubleshoot this 2nd amp, Fender wants me to take the 2 hour drive to a service center. I contacted the service center, and they said they only work by appointment and asked me what was wrong with the amp, etc., and have yet to get back to me. :roll:

Fender suggested to me that this forum is not a good place to get help because people are commenting "over and over" about their problems with nothing relevant to mine, and they noticed no one suggested me taking it to a service center. I said that maybe people think it's ridiculous, as I do, that I'm having to troubleshoot 2 amps and take a 2 hour drive to get a brand new amp working. The thing that seems the most ridiculous about the idea that this forum is no place to get help is that it's the their forum! What is this forum for, if not to get help on Fender products?

They also said:

"It is really unfortunate that you have seen a repeated issue as this would be very uncommon in most situations. Our amplifiers see less than a 1% failure rate in the field globally so as some mentioned on your thread that we are just churning out inferior products and that statistic would prove otherwise. We are dealing with older technology in these amps and tubes are not made how they were 40 years ago and with shipping from us to Sweetwater and then to where ever you are located can sometimes be troublesome for all tube amplifiers."

1% failure rate, and lucky me batting a thousand (bucks).

A vintage amp or clone is probably a better idea. I'm so sick of it all right now, I think I'm going to stick with my Vox AC15 for awhile.


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Fri Oct 21, 2016 4:56 pm
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JLewis wrote:
"Our amplifiers see less than a 1% failure rate in the field..."


I don't believe that, not for one millisecond!

Every time I visit my amp-tech buddy in Tucson (his is the only Fender-authorized service facility in southern Arizona and he serves a four-county area) his shop is stacked floor-to-ceiling with Fender amp, many of them brand-new or near new). The lion's share of them are the cheap solid-state toys but he regularly sees his share of tube models. Our running joke is, Fender's switch to RoHS-compliant solder was the best thing that ever happened to his business.

Arjay

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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Fri Oct 21, 2016 7:06 pm
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JLewis wrote:
"Our amplifiers see less than a 1% failure rate in the field globally so as some mentioned on your thread that we are just churning out inferior products and that statistic would prove otherwise."


1% or 10,000 ppm on shipped product is not a good rate. On a Six Sigma scale, that's Sigma 3, or "poor".
And that number likely doesn't even include an estimate of failures where people don't go back to Fender, either because the warranty wherever Fender can get away with it doesn't follow the product, but the buyer, or because some retailers or customers handle simpler repairs without going through the manufacturer, or some get fed up enough that they just leave, or other reasons.

A 1% failure rate also means that one out of every 10,000 buyers WILL have two duds in a row, so statistically, you're not unique at all.

Again, if they're proud of a 10,000 ppm failure rate, take your money and run.


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Fri Oct 21, 2016 7:28 pm
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arth1 wrote:
JLewis wrote:
"Our amplifiers see less than a 1% failure rate in the field globally so as some mentioned on your thread that we are just churning out inferior products and that statistic would prove otherwise."


1% or 10,000 ppm on shipped product is not a good rate. On a Six Sigma scale, that's Sigma 3, or "poor".
And that number likely doesn't even include an estimate of failures where people don't go back to Fender, either because the warranty wherever Fender can get away with it doesn't follow the product, but the buyer, or because some retailers or customers handle simpler repairs without going through the manufacturer, or some get fed up enough that they just leave, or other reasons.

A 1% failure rate also means that one out of every 10,000 buyers WILL have two duds in a row, so statistically, you're not unique at all.

Again, if they're proud of a 10,000 ppm failure rate, take your money and run.
Consider me as one of those NOT included in the 1% (1 out of 100). I resolved my issue(s) from those on this forum. Fender hasn't heard from me (yet). No telling what that actual failure rate is.


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Fri Oct 21, 2016 7:47 pm
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As I read Fender's response, they are attributing the 1% failure rate to bad tubes and shipping, and frankly I think its credible that such factors play a major role. I suggest you don't give up until after you have tried the new preamp tubes Sweetwater is sending you. Earlier this year I struggled for weeks with a used modern Fender amp that had been insufficiently packed and shipped across the country. I had intermittent hum (loud), resonant buzzes on certain notes, static hisses, and tuning-fork ringing. I really wanted to like the amp rather than return it. So after swapping tubes around for awhile I finally replaced ALL thirteen tubes with good quality new ones and I have had no such problems since. And the amp's tone improved dramatically too.

Also if you want to swap power tubes with the same or similar type I'm pretty sure you would be fine running it without rebiasing long enough to see if the new tubes resolve your issue. (I'm not a tech though!)


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Sat Oct 22, 2016 2:21 am
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JDB2 wrote:
I suggest you don't give up until after you have tried the new preamp tubes Sweetwater is sending you. (I'm not a tech though!)



+1


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Mon Oct 24, 2016 3:22 pm
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Still not resolved, but a few more questions, if you all don't mind....

1. Are there any Fender amps that are made decently? Some are priced as high as $3000. Certainly they must be good quality....workmanship, parts, and design.

2. Would the Allen Accomplice be considered the best and most accurate clone of the Fender Deluxe Reverb?

3. Are there any other brands that make quality amps for a thousand or so?

Thanks.


Last edited by JLewis on Mon Oct 24, 2016 6:05 pm, edited 1 time in total.

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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Mon Oct 24, 2016 3:30 pm
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1- Yes, many amp.
2- I don't know
3- I don't know


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Mon Oct 24, 2016 3:45 pm
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stratele52 wrote:
1- Yes, many amp.


For example? :)


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Mon Oct 24, 2016 4:55 pm
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There isn't anything that FMIC currently makes that I would spend a dime on. But there's still a few Fender amps that I'd like to add to my collection.

Real Fenders, that is.

:wink:

Arjay

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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Mon Oct 24, 2016 7:55 pm
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Quote:
2. Would the Allen Accomplice be considered the best and most accurate clone of the Fender Deluxe Reverb?


Based on this information from Allen's website, I think the answer must be "no" - it is not the "most accurate" clone, and maybe "clone" is not the correct term at all:

"Design is loosely based on the blackface Fender Deluxe Reverb™ but without a normal channel or vibrato function. Design is enhanced with Bright switch, middle control, RAW control, Reverb TONE control, master volume, impedance switch, and bias measurement jacks." http://www.allenamps.com/accomplice.php

Could be a great amp though!


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Post subject: Re: New Fender Deluxe Reverb 65---loud static noise
Posted: Mon Oct 24, 2016 10:20 pm
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JLewis wrote:
3. Are there any other brands that make quality amps for a thousand or so?

Laney Lionhearts (not Ironhearts) are good amps that actually sound a bit Fender-like, if you get the British made and not the Chinese made ones. There's a 20W model for around $1200, and a 5W model for around $900.
Just don't expect much from the built-in reverb.

If you go down in wattage, there's also a handwired VOX 4-watter that's pretty much spot on in sound compared to an AC30 (think Brian May), just less loud, for around $800.

Orange and Marshall also have some good handmade models, but then you're also talking a much higher price (unless you live in the UK).

For American amps, well, there's Soldano, but they start a bit over $1000.
And Randall, if you want 100+ watts of sterile clean sound or terrifying overdrive. Possibly the only modern amps that can out-volume a 60s blackface Fender before the clean starts breaking up. (But again, the drive channel is NOT for blues...)


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