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Post subject: Fantastic Guitar Center Experience
Posted: Wed Feb 11, 2009 2:10 pm
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I am just writing to describe the excellent customer service I got from Guitar Center in Albany. I am a Brooklyn resident who was hell-bent on getting one of the 08 Fender MIA Jazz basses at the blowout price, and I made a lot of phone calls to track one down. I ended up dealing with someone at Guitar Center Albany who was a true pleasure to work with, and went way out of his way to get a hold of one of these basses for me. I had a lot of questions, had to put the bass on layaway for a bit and was generally on the phone with him a couple of times a week and this person was always friendly, upbeat, knowledgeable and dependable. I ended up talking with a sales manager at the store in Syracuse who was involved in helping me out with this, and he was similarly great to deal with. Anyway, long story still fairly long, the bass arrived today and it is just swell. I was bracing myself for dead tone, a warped neck, screwy frets or at the very least terrible action, but it was perfect. It looked like they set it up wonderfully, and it is extremely resonant and light.

Just wanted to share a story where a whole lot of people did a really great job for not a lot of reward (I am pretty sure they made zero profit by getting this bass to me). I should also mention that I called the manager of the person who helped me and he was extremely friendly too.


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Posted: Sun Feb 15, 2009 8:23 am
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Joined: Sun Jul 22, 2007 6:33 am
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Location: North of Pittsburgh
I agree 100%. While a lot of players here don't care for Guitar Center, there's not too many options here, I live just outside of Pittsburgh, Pa.

I deal with the G.C. in Robinson Town Square, I've been there many times and have spent a bunch of cash, as well as taking others to purchase there. Matter of fact, I was there last night, two classmates of my daughter bought Yamaha accoustics.

Of course you have to watch what you buy, make sure it's all working properly and such. I'm always preaching, play them all till you find the right one.

If anyone does get out there ask for Glenn, good guy and a musician.


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Posted: Mon Feb 16, 2009 11:49 am
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Joined: Mon Feb 16, 2009 11:30 am
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gc rocks anytime i need a new guitar or bass i can walk in and walk out five min later with what i wanted


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Posted: Thu Jul 30, 2009 1:07 am
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Joined: Wed Jul 30, 2008 8:42 am
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Location: Los Angeles, CA
they've always been good to me too, here in LA.


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Posted: Thu Jul 30, 2009 6:57 pm
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Joined: Mon Jan 19, 2009 11:47 am
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A lot of people complain about GC, and there are certainly places that do a better job with customer service and repairs/setups/mods, but GC is pretty well rounded and has the best retail prices.

And trust me, I'd take GC over my local store any day... *shudders*


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Posted: Fri Jul 31, 2009 2:29 pm
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Location: Out there on the road
Of the GC's that I have visited, I have met a few good guys there. Made some good friends from that.
But noone seems to know a damn thing about basses, and there is always an idiot working in accessories. JMO

And those "Mom & Pop" shops can be even worse.


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